FAQ

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FAQ

FAQ

What resin do you use?

I currently use Art ‘N Glow resin from Amazon and Liquid Diamonds

Where do you get your molds from?

I mainly use the molds that I design and make, which are sold on my website. I do however also purchase and use molds from Aliexpress, Amazon and Etsy.

I do not like my products, how do I return it?

Unfortunately at this time I do not accept returns, I make my pieces by hand and put a lot of work into them. I try to make sure that my customers are happy with what they receive. That is why I include multiple pictures and an accurate description so that you can have an idea of what everything looks like.

When is your next sale?

I typically have restocks/releases on Sunday’s at 3 P.M. EST.

Do you ship internationally?

Yes, I now offer internationally shipping, however I am not responsible for any customs or import taxes that may occur from buying through my website. Once the item has been shipped, it is out of my hands and I can not help you with any fees that your country  charges you.

I made multiple orders, do you combine them?

Yes I always combine multiple orders and refund any shipping overages to your original form of payment.

How do I contact you?

If you have any questions or concerns, please email us at [email protected]

How much is shipping?

Shipping starts at $2.78 and goes up in price based on weight and location within the United States. International shipping starts at $13.78 and goes up by weight and location.

The post office lost/damaged my order, can you make me a new one?

At this time I am unable to remake orders that were destroyed or lost in transit since everything is handmade. This is something that you would have to discuss with USPS to see how they can resolve this issue. I do offer shipping that includes insurance for an extra cost if you and to be insured that you be compensated by USPS if this does occur.

Do you accept custom orders?

I list when my customs are open on my Instagram, so make sure to follow me to know when they are open. I only take customs for acrylic keychains and molds.

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