Shipping / Returns Policy

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Shipping / Returns Policy

Shipping

Returns Policy

Processing Times

At this moment, it usually takes Sweet Art Crafts 3-5 buisness days to process your orders to be shipped. During busier times, such as holidays, processing times will increase to 7-10 business days. If you have any concerns about your order or when it will be shipped, please email us at [email protected] so that we can assist you.

Domestic Shipping

Orders within then United States start at $2.78 and go up in price based on weight and location. All orders will be shipped through USPS, and include tracking. Domestic orders usually take 3-7 business days to be delivered after the order has shipped. For Priority Mail services, it usually takes 2-3 days for the package to be delivered after it has shipped. Any order that you wish to include signature confirmation is available upon request to [email protected] before placing your order.

Insured Shipping

We do offer insured shipping starting at $7.89 which insures your package up to $50. This service helps in cases where your package has been either damaged, lost or stolen during the shipping process through USPS.

International Shipping

We now offer international shipping, which takes usually 7-30+ business days to arrive to your country after the item has been shipped. International shipping starts at $13.78 and goes up in price based on the weight of the package. We are not responsible for any customs, taxes, or any other fees that your country may charge you as a result from buying from us and importing our products. Once the item has been shipped, it is out of my hands and I can not help you with any fees that your country  charges you. If you have any questions about about international shipping policies, please email us at [email protected] before placing your order.

Returning Orders

Unfortunately, ALL SALES  ARE FINAL! Once your order has shipped, Sweet Art Crafts is no longer responsible. We try to give accurate descriptions, photos and videos of our merchandise. If you have any concerns, email [email protected]

Cancelling orders

You are able to cancel your order within 12 hours after placing your order. If you order has shipped or you have passed the 12 hour cancel frame, unfortunately we are unable to cancel your order. To cancel your order, please email [email protected] with your order number and reasoning for cancellation.

Exchanges

Sweet Art Crafts is unable to accept exchanges. Our products are handmade and every item is unique. We do not remake items as a result of that and can not offer exchanges for other products.

Lost / Damaged / Incorrect Order

If we have sent you any incorrect items for your order, please email us your order number to [email protected], and we will make sure to resolve this issue. Unfortunately, we can not remake items or offer refunds if you item is lost or damaged during the shipping process. Contact USPS to see how they can resolve this issue. We do offer insured shipping for an extra fee.

 

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